Here's how consignment works

Trust, Care, and Responsibility

Dear Customers,

welcome to High Quality Designer Jewelry. Since our founding, our mission has been to support people in a stylish, respectful, and transparent manner. Our boutique in the heart of Munich, our online shop Miloura.com, and our community are managed by a dedicated team that gives its best every day.

When you decide to sell your product through us, it primarily means one thing: trust. For us, trust is not a given – it is a mandate. We deeply understand and value this trust and handle your pieces with corresponding care.

"Ask, and it will be given to you; seek, and you will find; knock, and it will be opened to you."

Our desire is to support those who truly need our help. At the same time, we want to remain fair and transparent – therefore, we cannot accept unrealistic price expectations. Please orient yourself, if possible, by comparable items in our online shop.

What we do for you

By accepting consignment goods, we take on a number of tasks and risks, including:

• Secure storage and careful warehousing of your items
• Risk of wear, damage, or loss
• Best Qualityation, photography, and high-quality presentation
• Online listing, visibility, and communication with interested parties

To uphold our quality standards, we kindly ask you to refrain from sending items if the brand status or value of your item clearly does not match our assortment. We want to focus on those whom our service truly helps.

Consignment Process

1. Contact Us

Please send us photos of the item, the invoice (if available), and your realistic price expectation. Due to the high number of inquiries, processing via email may take a little longer – we sincerely thank you for your understanding.

2. Evaluation

If the price expectation does not match the current market situation, we unfortunately cannot respond to every single inquiry. Our capacities are limited, and at the same time, we want to do justice to all customers.

3. Delivery of Your Item

Once we have agreed on a realistic selling price, you can either send your item by mail or drop it off personally at our boutique:

Miloura GmbH Hochbrückenstraße 4 80331 Munich

4. Consignment Agreement

Before the sale starts, we will draw up a consignment agreement, which will be signed by both parties. This contract transparently sets out all important conditions.

5. Sale & Payment

• We will inform you immediately once your item has been sold.
• Payment will be made 14 days after the sale, in accordance with the statutory right of withdrawal in Germany.
• If the item is not sold within 2 months, you can, of course, pick it up again.
  

This period is necessary to ensure careful inspection, high-quality photography, online listing, and the right visibility for the suitable buyers.

Sincerely,
Your High Quality Designer Jewelry Team